This project aimed to design a smart solution to transform the laundry experience of IIIT Bangalore students.
Challenge
The current card-based laundry system at IIITB is causing difficulties for students, leading to common complaints such as misplacement of card, unclear processes for availing new card and long wait times.
Solution
A mobile app that streamlines laundry by simplifying replacement cards, booking slots, and providing timely pickup notifications.
Research & Analysis
The project required us to understand:
What are the challenges with the card based system?
What are student's expectations and what would an ideal laundry system look like?
Primary Research
Given the different experiences of each laundry room we relied on theory of triangulation to ensure validity and credibility of findings and mitigate the presence of any research biases.
Contextual Inquiry and User Interviews
We observed students from different hostels doing their laundry. We interviewed 14 students using convenient-purposive sampling method to capture diverse experiences of boys and girls across hostels.
The interviews were recorded, scribed, and analysed with their consent for themes and patterns that emerged from the data. We continued to collect data until saturation, where no new information was being gained from the additional interviews.
Survey
We floated the survey across university WhatsApp groups and received 75 responses. The surevy consisted of 15 questions capturing experiences with the existing system.
Affinity Mapping
To consolidate our data, we used themes which uncovered patterns.
User Persona
Two main personas were taken into consideration while defining the goals of the project.
User Journey
Two user journeys represent the actions both the above personas take and their actions and pain points
Girls Hostel
Boys Hostel
Key Insights
Following are the insights recognised after analysing the interviews and survey.
Solution
Defining Problem Statement
After performing user research, empathizing with users, defining pain points, creating user personas, mapping user journey and uncovering insights, the final problem statement to be worked on is
To design an app for busy college students of IIIT Bangalore, which provides an effective solution to the problem of long waiting times, misplacement of card, lack of instructions through introducing a digital mobile based solution.
Brainstorming
Feature Ideation
After generating concepts ideated upon in brainstorming, 6 concrete features were finalised
User Flow
Most of our time was spent on navigating the user flow, ensuring each edge case was identified and solved. A user flow was created for the primary function of the app - Booking a slot
Wireframing and Testing
Paper prototypes for each screen of the app
These were tested with three students from the three hostels, and asked to rate the process out to ten, followup questions were asked to identify the areas of improvement.
Visual Langauge
After performing user research, empathizing with users, defining pain points, creating user personas, mapping user journey and uncovering insights, the final problem statement to be worked on is
High Fidelity
Below are high fidelity screens for Booking a slot
Future Oppurtunities
In future there can be improvements made to the app based on the stakeholder requirements, the design of WashEase received a positive response from the students.
Get Athos Pro